Terms and Conditions Updated on 16-04-2018

Introduction / Initial Provisions
  1. Easypay – Instituição de Pagamento Lda, hereinafter referred to as “Easypay” or “Provider”, legal person with fiscal identification number 505237431, headquartered at Rua Soares de Passos 14B, Lisbon, Portugal, is a company providing electronic payment services, duly authorised by Banco de Portugal under special registration number 8706.
  2. The service agreement between Easypay and its clients, hereinafter referred to as “Contract”, jointly consists of these General Terms and Conditions, the Application, the Technical Documentation, the Rules of Use, and the General Pricelist.
  3. The Contract regulates the conditions of the service agreement by Easypay and is complemented by the provisions in the relevant legislation, namely the legal regulations laid out in Decree-law No 317/2009 30 October, the Payments and Electronic Money Legal Framework (RJSPME). For the purposes of this Contract, Easypay’s client is referred to as “Institution” or “Beneficiary” and its customers are referred to as “Customers” or “Originators”.
  4. The term “Platform” refers to Easypay’s payments system, the IT system and the monitoring and management tools of such payments for the purposes of the provision of the services outlined in point 13.
Finalising the Contract
  1. The Contract is finalised in physical paper format, through the signing of the Application by the person empowered to legally bind the Institution.
  2. The Institution thus subscribes to these Terms and Conditions and the General Pricelist, which shall remain in force until they are partially or fully replaced, and may be amended or derogated by all applicable provisions in the Application, the Technical Documentation, and the Rules of Use, namely in terms of the specificities of each payment instrument.
  3. The Application shall be made available under the terms of communication between the parties as described in clause 70 for its download, reading, signing and return. In the event of the Institution having an electronic signature, Easypay will only accept it should it be considered a qualified electronic signature, and the Institution’s entering into the Contract shall be considered valid and shall have the legal weight attributed to it under the terms of the legislation in force, namely Decree-Law No 290-D/99 of 2 August 1999, by Implementing Decree No 25/2004 of 15 July 2004, and by Decree-Law No 7/2004 of 7 January 2004.
  4. Any document finalised and accepted by the Parties under the terms specified above shall be considered a valid agreement between the Parties and shall have the legal value attributed to it by the legislation in force, namely those provisions in Decree-Law No 290-D/99 of 2 August 1999, by Implementing Decree No 25/2004 of 15 July 2004, and by Decree-Law No 7/2004 of 7 January 2004.
  5. The Contract shall only be considered valid following the express acceptance of the Application by Easypay, which shall be done by way of the provision of personal access data to the Platform.
  6. Within the 30 days following acceptance, Easypay reserves the right to reconsider its position and reject the Application, thus rendering the Contract void with immediate effect. In the event of Easypay not accepting or rejecting the Application, the funds relating to payment orders executed and received in the interim shall be refunded to the Originators, with the Institution agreeing to provide all the information necessary to undertake such refunds.
  7. Easypay shall immediately reject any Application that is, or which Easypay considers to be associated with any illegal, illicit, suspicious, fraudulent or socially reprehensible activity or included in the List of Prohibited Activities included in the Rules of Use.
Pricelist
  1. Unless otherwise agreed between the parties in the Application, the General Pricelist appended to these General Terms and Conditions is applicable to all operations and acts, and is considered an integral part of the Contract.
Easypay’s Services
  1. Under the terms of the Contract, Easypay provides the following General Services:
    1. Opening and management of a payments account in the Institution’s name on the Easypay platform, and respective exclusive identification;
    2. Advice on selecting the most suitable and efficient payment system(s) according to the Institution’s profile;
    3. Management and provision of access profiles to the selected payment systems and/or processing of transaction payments or of public or private services, namely:
      1. to the Multibanco system by obtaining payment references from the system’s managing organisation;
      2. of SEPA direct debits (DD SEPA), by access to the payments processing platform;
      3. to the payment platforms by way of the Visa, Mastercard and American Express card brands;
      4. to the Brazilian Boleto Bancário system by obtaining payment references from the system’s managing organisation;
      5. by accessing other payment systems for transactions or services with which Easypay has or establishes a partnership, when selected by the Institution;
    4. Management of funds received remitted to the Institution by any Originators, including the management of any administrative procedures necessary for the settlement of such receipts (creation, remittance, reception, validation and handling of files and payment instructions for the banking and payment systems);
    5. Administrative management and configuration of accesses to the respective payment systems;
    6. Execution or promotion of the execution in the name of the Institution, or in Easypay’s name on the orders of the Institution, of the receipt of funds remitted by the Originators;
    7. Transfer funds received to the bank account indicated and held by the Institution;
    8. Maintenance of the Platform to accompany the management of payments and receipt of funds in the individual payments account, under the terms stipulated regularly, including the control and management of payment references and configuration of access to payment systems;
    9. Provision of Technical Documentation containing the procedures and technical requirements for the integration of the Institution’s IT system with the Easypay Platform;
    10. Provision of personal, secret, confidential and non-transferable access details through codes and/or passwords attributed to natural persons indicated by the Institution. The Institution is wholly responsible for their use and possible consequences thereof from the moment in which they are provided by Easypay;
    11. Management and operational monitoring of the use of the Platform through the Business Manager and technical support provided to the Institution;
    12. Possibility of subscribing to complementary services at the Institution’s request. In the event of the Institution exercising such options and/or contracting complementary services, such options shall be described and form an integral part of the Application for all legal purposes.
Payment Orders
  1. Easypay shall provide the Institution with itemised information on the integral sum of each payment operation executed or promoted in the Institution’s name, as well as the charges debited by Easypay for each payment operation under the terms specified in this contract. This information is provided for each payment operation on the Platform. Easypay shall also inform the Institution in the same way of the total sum being transferred at any time to credit the bank account of the Institution as specified in the Application. The Institution shall accept, for all legal purposes, the aforementioned method used to provide information on payment operations.
  2. Easypay shall not reissue payment orders given by the Originators whenever the validity of such orders expires. The Institution shall inform Easypay when it requires a new payment order to be issued.
  3. Easypay shall not inform the Institution of all cases in which its customers reject or do not execute payment operations, returning the onus to promote such payment operations to the Institution in the event of Easypay concluding that it is impossible to effectively conclude such operations on behalf of the Institution.
  4. Easypay is committed to initiating the payment operations in euros within the timeframes agreed with the Institution, to enable their liquidation within the indicated deadlines, and crediting the Institution’s payment account on the working day following that on which it receives the funds from the entities managing the payment instruments.
  5. For the purposes of the preceding clause, Easypay shall inform the Institution of the value date on which it receives the funds, which is the date on which such funds are available for any form of transaction in Easypay’s account.
  6. In the event of payments involving foreign exchange operations, the Institution hereby authorises Easypay, if relevant, to agree a specific payment system for Easypay’s services for this type of operation with the Originator.
  7. Easypay shall prevent the Institution from requiring the payment of a fee from the Originator to use a determined payment instrument, if such a fee is imposed specifically by the Institution or when there is a legal framework limiting such a right with a view to encouraging competition or promoting the use of payment instruments.
  8. Easypay may not initiate, may refuse the execution or promotion of the execution of an operation or range of payment operations in the event of all the conditions provided for in this Contract not being met for such execution. Easypay shall communicate such a situation to the Institution, as well as the reasons for such a refusal and the procedures the Institution must follow in order to rectify possible factual errors that may have motivated such a refusal and, unless otherwise provided for by law, may seek payment for any costs inherent to the notification.
  9. Easypay is also not authorised to initiate, execute or promote the execution of one authorised operation or a range of authorised operations, of which the Institution is beneficiary, blocking when applicable, the receipt of funds through a payment instrument used in the event of knowledge or well-founded suspicion that such use would jeopardise the security of the instrument or that it is being used in an unauthorised or fraudulent manner.
Institution’s Authorisations
  1. For the purposes of the service agreement, the Institution authorises Easypay to:
    1. Request and obtain the tools and equipment necessary from the competent authorities to use the payment systems selected by the Institution to carry out receipt of funds;
    2. Associate a bank account, held in Easypay’s name and opened exclusively for the purposes of Beneficiary payments, for the methods of payment used in order to execute or promote the execution of the receipt of the Institution’s funds in said account;
    3. Introduce payment orders to promote receipt of the Institution’s funds whenever necessary using the selected payment systems, initiating the payment operation on behalf of the Institution;
    4. Initiate, execute or promote the execution in its name or in that of Easypay but on the Institution’s behalf, the operation or payment operations in which it is the beneficiary, individually or jointly, of the type of payment and other conditions indicated in the Application;
    5. Deduct the sums due by way of remuneration and charges for services provided by Easypay from funds received on behalf of the Institution, including taxes due on such sums, as well as possible fines and other contractual penalties or charges applied by managing and regulatory entities of such payment systems as described in the General Pricelist;
    6. Perform debit and credit transactions on the Institution’s payment account, under the terms necessary to execute payment operations as stipulated in this Contract, credit the Institution’s payment account for the net sums of the funds received on the Institution’s behalf and transfer, at the request of the Institution, funds received net of sums payable to Easypay under the terms of the General Pricelist to a bank account held in the name of the Institution;
    7. Promote the necessary contact and negotiations with the Originators of payment transactions to resolve all issues necessary for the receipt of funds, possible settlements and cancellations of payments and clarification of all associated questions;
    8. Debit, by any legal means, the payment account or bank account indicated by the Institution, for reasons of drawback or refund of the Originators of payment operations, in such cases as this drawback or refund is legally required;
    9. The Institution accepts and authorises Easypay to maintain funds for captive use for the duration of the Contract, known as a Funds Reserve, in the form, to the value of, and for the length of time as specified in the General Pricelist. The Funds Reserve aims to ensure the compliance of the obligations in this Contract as well as the legal provisions applicable to payment operations;
    10. Promote the undertaking of audits or checks on the payment operations of the Institution in which Easypay had any intervention under the terms of the Contract, specifically when such audits and checks are required by the entities holding or managing the payment systems used by the Institution, committing itself to making available all information and documents necessary for the purpose, be it in physical, electronic or other format, and allowing access to the spaces and equipment of any type where such information is held, with no cost or onus on Easypay;
    11. Close the Institution’s payment account in the event of Easypay ceasing to provide services or the end of the Contract.
Institution’s Responsibilities
  1. The Institution declares that it is holder of all legally required licences and authorisations to carry out its activity and acknowledges and accepts that Easypay has only accepted the service agreement that is the object of this Contract based on the information previously provided to Easypay by the Institution, which is contained in the Application, namely that relating to the business activity carried out and the corporate structure of the Institution, with the latter committing itself to use the payment instruments contracted and the Platform in responsible fashion and in compliance with the activity parameters declared to Easypay.
  2. The Institution declares that it does not carry out activity that may be considered illegal, illicit, suspect, fraudulent, socially reprehensible or included in the List of Prohibited Activities contained in the Rules of Use.
  3. The Institution declares that it shall proceed under its own initiative and responsibility to the integration/articulation of its information technology system with Easypay’s Platform. Any possible shortcomings, failings and the consequences thereof are the Institution’s responsibility.
  4. The Institution declares it is aware and accepts that, in the event of the business relationship object of this Contract beginning prior to it making available the required information and identification as well as the supporting documents required by Law No 83/2017 18 August  that regulates prevention of money laundering and terrorist financing, it has a maximum period of 30 days following the beginning of the relationship to present such elements, under penalty of resolution, denial of services and closure of the payment account and, without prejudice to the terms provided for by law, of the unavailability of funds hitherto received in the Institution’s name.
  5. The Institution declares it is aware and accepts that, in the event of the requirement as stated in clause 27 being exceptionally waived, such a waiver becomes void when the Institution exceeds the cumulative annual total of EUR 2,500 in payments received or in the event of the provisions of clause 29 becoming applicable.
  6. The Institution declares it is aware and accepts that the authorities, regulatory bodies, holders and/or managers of the payment systems used may request at any time, information, elements and supporting documentation of the activities carried out by the Institution and the payment operations performed, which the Institution commits itself to providing within the time period indicated by Easypay, which is usually 5 days.
  7. The Institution is committed to informing Easypay within 5 days of any alterations or updates to the preliminary information provided in the Application.
  8. The Institution shall comply at all times with the rules and regulations and best practices contained in the Rules of Use.
  9. The Institution declares and recognises that it does not qualify as a consumer for the purposes of legislation on consumer protection in terms of financial services, namely that contained in Decree-Law No 95/2006 of 29 May 2006 and under Chapter I of Title III and of article 62 (2) of the RJSPME, which it contracts with Easypay within the scope of its commercial or professional activity. The Institution recognises and accepts that the aforementioned legal rules are not applicable to the service agreement contracted to Easypay.
  10. The Institution shall comply at all times with the procedures incumbent upon it provided for in the applicable legislation and in this Contract, in order that the payment orders may be initiated, promoted or executed regularly by Easypay, informing the Originators that the payment operations will be initiated, promoted or executed by Easypay and informing the latter, at all times, of the necessary updated personal information of the Originators to undertake the payment operation including, when applicable, the respective unique identifiers provided for in the RJSPME.
  11. The Institution shall respect the obligations incumbent upon it resulting from the payment instruments that are the object of this Contract, namely those laid out in article 67 of the RJSPME, especially that which refers to the use of the instrument in accordance with its conditions of issue and use and to communicate, without undue delay whenever it becomes aware of loss, theft, misappropriation or any unauthorised use of the payment instrument.
  12. The Institution acknowledges that the payment operations whose promotion or execution are delegated to Easypay are subject to the rules of each payment system chosen and used. Such rules are communicated by Easypay to the Institution in the versions in force and are an integral part of the Technical Documentation and Rules of Use.
  13. The Institution shall respect the rules applicable to each payment instrument and system used and declares it accepts that Easypay may suspend or cease the provision of services contracted at any time in the event of the Institution not complying with the aforementioned rules and in particular those laid out in the Rules of Use.
  14. The Institution accepts that, for the purposes of this Contract, the moment of reception of the order for payment or order for collection is the date on which the funds are made available to Easypay.
  15. The Institution acknowledges and respects the obligation to store the Originator’s mandates for purposes of the payment operations, as well as any respective alterations and cancellations, and declares that such storage be performed by Easypay, at its expense, if agreed between the parties.
  16. The Institution declares and recognises that Easypay is neither responsible for, nor shall be involved, directly or indirectly, in any issues that may result from the commercial relationship between the Originators and the Institution, namely in terms of the provision of any services or supply of goods in scope, quality and price. The Institution accepts that should Easypay become involved in the issues mentioned above, it shall be obliged to pay a fee to Easypay for its involvement in such issues, as defined in the General Pricelist.
  17. The Institution shall ensure that, whenever possible, it uses computerised processing and magnetic support methods for the handling and transfer of data inherent to the execution of this Contract.
  18. The Institution shall respect the image and good commercial reputation of Easypay and respective brands.
  19. The Institution acknowledges it is aware and recognises that Easypay does not issue payment instructions, physically or electronically, namely payment cards, used by the Originator to order payment operations and which Easypay merely agrees a number of procedures with the Institution to issue payment orders and execute or promote the receipt of funds.
  20. The Institution declares and recognises that it acts in individual payment operations, the execution of which is delegated to Easypay, only in the quality of beneficiary of the aforementioned individual operations, thus recognising that the sums invoiced by Easypay for the provision of its services are in the quality of payment service provider to the Beneficiary of such operations.
  21. The Institution recognises that Easypay makes the greatest efforts to ensure the continuous functioning of the Platform and accepts that Easypay is not responsible for service breaks or interruptions resulting from the failures of third parties in providing support services for the Platform, namely in terms of telecommunications.
Fines and Penalties
  1. The Institution acknowledges that the holder entities and/or managers of the payment instruments used, namely of the payment cards, may determine the application of fines and pecuniary sanctions or demand the payment of contractual fees, namely the cost of audits as provided for in the rules of such payment systems. In cases in which, due to irregularities attributable to the Institution, payment operations promoted, initiated or executed on its behalf at levels greater than those established in the rules of the aforementioned payment instruments, the Institution accepts that Easypay debits any possible fees and sanctions mentioned above, in the case of such being applied, and under the terms of clause 22(e).
  2. Notwithstanding the payment instruments used by the Institution for the purposes of the execution of the payment operations object of this contract not being issued by Easypay, the Institution may communicate to Easypay, in writing, under the terms of clause 70, the loss, theft, misappropriation or any unauthorised use of such instruments, upon Easypay’s commitment to inform the issuers of managers of the payment instruments of such facts as soon as possible in order to prevent the possible unauthorised or abusive use of such instruments.
Correction, Refund and Cancellation of Payment Orders
  1. The Institution may request and obtain the rectification of a payment operation that it may not have authorised, but which was executed on the Institution’s behalf, or of an authorised operation that may have been executed incorrectly within the scope of this Contract, should it complain in writing using one of the methods provided for in clause 70 within a maximum of 2 working days counting from the date on which the payment operation in question was carried out.
  2. The Institution declares and accepts that the authorisation and mandate conferred to Easypay are only considered withdrawn and cease to have effect in relation to all or any authorised operations in the event that it informs Easypay in writing, signed by whomever binds the Institution, with at least 10 working days’ notice in relation to the date scheduled for the execution of the operation or operations in question. The written communication mentioned above in this clause shall be remitted to Easypay by the Institution using any of the methods indicated in clause 70. In the event of authorisation being withdrawn, any operation subsequent to the date upon which such withdrawal taking place shall be considered unauthorised.
  3. The Institution declares and undertakes to, in all situations in which its agreement is necessary in law, for a payment operation to be validly revoked by the Originator, namely in terms of payment operations initiated by it or by Easypay on its behalf, or in the case of direct debits, refuse such consent without the prior express and written agreement of Easypay, under the terms of clause 70 of this contract. In the event of Easypay giving its approval to such revocation of the payment operation, it may charge fees for the acceptance of the revocation.
  4. The Institution declares and recognises that under the terms of the legislation in force, payment operations initiated by it or on its behalf by Easypay may be the object of a request for refund by the Originator using the applicable payment methods, under the terms and in accordance with the legislation in force or contained within the regulations and standards of the respective payment instruments. In the event of such refund requests exceeding the limit indicated in the General Pricelist over a specified period, Easypay may suspend its service agreement.
  5. The Institution accepts all and any responsibility in the event of payment operations being the object of complaints, requests for rectification or revocation by the Originator and in which Easypay is legally obliged to perform the refund of the sums received on behalf of the Institution in such payment operations.
  6. The Institution authorises Easypay, in the event of complaint, consisting of a request to rectify, refund or revoke by the Originator, to provide compensation or an immediate refund of the sums it is required to return to the Originator from the funds held in the Institution’s payment account, as well as debit directly, should it be required, the banking account indicated by the Institution for Easypay for the purposes of transferring such sums, up to the amount required to assure the aforementioned compensation or refunds.
  7. In the event of a dispute between Easypay and the Institution relating to one or more payment operations incumbent on Easypay to undertake or execute within the scope of this Contract, each Party has the burden of proof of the facts each invokes.
Suspension, Blocking of Services
  1. The Institution declares it is aware and accepts that Easypay may suspend or cease the provision of all or any services contracted by the Institution, either by legal imposition or judicial or administrative order, or by the determination of any entity holding and/or managing the payment instruments or, in the event of Easypay becoming away subsequent to contracting, that the contracted services are associated with any illegal, illicit, suspect, fraudulent or socially reprehensible activity or particularly if the Institution carries out any of the activities included in the List of Proscribed Activities contained in the Rules of Use.
  2. In the event of changes to the information provided in the Application Form, Easypay may suspend or cease to provide the contracted services in whole or in part, without prejudice to the responsibility of the Institution for the payment of sums owed to Easypay under the terms of this Contract.
  3. In the cases provided for above, Easypay shall communicate the suspension or cessation of services, including its reasons, with the Institution using the methods mentioned in these General Conditions. Such a decision shall have immediate effects and shall continue, in the event of suspension, until the reasons causing such actions are resolved, or annulled by Easypay.
  4. In the event of that described in the previous clause occurring, Easypay shall inform the Institution in writing by way of one of the methods provided for in clause 70, at the latest following the blocking of the use of the instrument, unless such information may not be provided for duly justified reasons or by legal obligation.
  5. Once the reasons justifying the blocking of the use of the instrument have ceased, Easypay shall inform the Institution in writing in the same way, unblocking the use of the instrument or replacing the application that permits its use for another of the same type. The Institution may request that Easypay unblocks the instrument under the terms of clause 70 of this Contract.
Changes and Updates to the Contract
  1. Easypay may change its Pricelist, communicating any such changes to the Institution under the terms of clause 70, no fewer than 30 days prior to such changes taking place. The Institution reserves the right to rescind the Contract should it disagree with such changes by way of communication to Easypay under the terms of Clause 70. In the event of the Institution continuing to use Easypay’s services subsequent to the entry into force of the new Pricelist, it is considered that it accepts the changes as communicated by Easypay.
  2. The Institution is aware and accepts that Easypay may modify the General Terms and Conditions in force unilaterally at any time, communicating such modifications in writing to the Institution. The new conditions shall enter into force from the moment of communication until the end of the Contract. However, any changes shall enter into force within a timeframe specified by Easypay to the Institution should they be introduced following the start of service provision with substantial changes to the underlying assumptions of the contract, namely those relating to its activity and the operations carried out, the risk level of the Institution and its payment operations.
    1. In the case of such changes being required by the holding or managing entities of the payment systems or due to legislative changes or administrative or judicial orders or, in the event of being deemed necessary due to violation by the Institution of the legal or contractual conditions applicable to the payment operations, Easypay shall inform the Institution of changes to the contractual conditions by the means indicated in these general terms and conditions.
    2. Should it disagree with the contractual changes introduced, this Contract may be terminated with effect from the date of entry into force of the contractual changes, without prejudice to the fulfilment of the obligations resulting from pending payment operations or any that may have been introduced into the payment systems prior to the termination, which it is obliged to pay to Easypay for the services provided during the lifetime of the Contract.
  3. Easypay and the Institution may agree to modify the clauses of the Contract in writing, signed by both Parties, with any changes becoming an integral part of the Contract.
  4. The Institution and Easypay undertake to maintain confidentiality with regards to the conditions of this Contract, not divulging them in any way, except as may be deemed necessary and strictly instrumental to satisfy the obligations of each Party to the Contract.
  5. In the case of Institutions that are already Easypay’s clients, these General Terms and Conditions substitute all the contracted clauses and are considered an Application, remaining valid for all applications as “Appendix 1”. Any other appendices contracted remain Appendices to the Contract.
Duration and Termination of the Contract
  1. The Contract shall enter into force as stipulated in clause 9 and may be terminated by either Party in writing addressed to the other Party, as provided for in clause 70 with 30 days’ notice.
  2. In the event of the Institution terminating the Contract, no monies, commissions or other fees shall be refunded by Easypay. The Institution recognises that it shall be responsible for all costs, commissions and fees resulting from the unfinished payment operations at the date of termination of the Contract.
  3. In the event of due cause, either Party may terminate the Contract by way of registered letter with acknowledgement of receipt sent to the other Party, indicating the bases for termination and the timeframe for termination. The Institution accepts that the bases provided for in the Contract for the cessation of the provision of services by Easypay are also due cause for the cessation of the contract by Easypay.
  4. Should this Contract be terminated with due cause, the Party responsible shall compensate the other under the general terms of the law.
  5. Having invoked due cause to terminate the Contract without basis, the aggrieved Party has the right to compensation under the general terms of the law.
  6. Upon cessation of this contract, Easypay will not initiate, promote nor execute any new payment operations on behalf of the Institution, restricting itself to processing and concluding payment operations initiated by Easypay on behalf of the Institution on the date on which the Contract ended.
Communication
  1. Except in such cases providing for a specific form of communication, any written communication between Parties shall be sent by one Party to the other by registered letter or electronic mail to the addresses stipulated in this Contract or by way of communication on the Platform.
  2. The Institution is obliged to maintain all the postal and electronic addresses indicated for purposes of this Contract up-to-date as they are considered, for purposes of any communication, including judicial citation or notification, the official address of the Institution.
  3. Any proposal or contractual communication sent to Easypay in digital format shall be confirmed by response sent to the electronic mail address indicated by the Institution.
Privacy Policy and Professional Secrecy
  1. The Institution recognises that Easypay as a payment institution is obliged to comply with certain legal duties stipulated by the banking legislation applicable to its activity, namely the duty to secrecy in its relationships with its customers as well as compliance with duties instituted by other legislation but applicable to banking activity, especially that derived from anti-money laundering and prevention of terrorism legislation, with the Institution committing itself to responding to Easypay’s requests to satisfy the aforementioned requirements as well as providing up-to-date information at all times in the event of changes to the situations declared and information provided.
    Easypay shall ensure the digital handling, under the terms of the legislation in force, of the Institution’s data, that of its customers and the operations it undertakes, in a database it manages, in order to manage the commercial relationship with the Institution and to execute and manage the payment operations in which it intervenes, assuring where applicable, the right to access and rectify the personal data of such data holders who may exercise that right with Easypay. Not providing the legally or contractually required data to Easypay in order to execute the payment operations may make it impossible for Easypay to provide such payment services. The Institution also acknowledges that Easypay may, under the terms of the legislation in force, especially Article 91(1) of the RJSPME, digitally handle the data for purposes of prevention, investigation and detection of fraud.
Settlement of Disputes
  1. The Institution acknowledges and accepts that for purposes of complaints and settlement of disputes of a sum equal to or lower than the threshold of the Courts of the First Instance (currently EUR 5,000.00), the object of which is the rights and duties of the Parties to this Contract, applicable under the terms of heading III of the RJSPME, Easypay is a member of the Arbitration Council of the Portuguese Chamber of Commerce & Industry (Centre for Commercial Arbitration) and the Arbitration Council of the Portuguese Catholic University (CAUCP), entities authorised to arbitrate, for which all litigation emerging from this Contract or related thereto shall be definitively resolved in accordance with the respective Regulations, by one or more arbitrators nominated under the terms of such Regulations.